INFORMATION WE COLLECT

We may collect personal information that you voluntarily provide when you place an order, create an account, subscribe to marketing communications, contact customer care, submit a review, or otherwise interact with our website.

This information may include:

• Your name
• Email address
• Telephone number
• Billing and shipping addresses
• Account login information
• Order and transaction details
• Product preferences and shopping activity
• Communications you send to us
• Any other information you choose to provide

When you make a purchase, payment information is collected and processed by our payment service providers. Fetched does not directly store complete credit or debit card numbers.

We may also collect certain information automatically when you use our website, including your IP address, browser type, device type, operating system, referring website, pages viewed, links selected, approximate location, dates and times of visits, and other website-usage information.

WOOCOMMERCE AND CUSTOMER ACCOUNTS

Our online store is powered by WooCommerce. When you browse our store, create an account, add products to your cart, place an order, or request customer support, WooCommerce may process information necessary to provide these features.

If you create an account, we may store your name, email address, billing address, shipping address, telephone number, order history, account preferences, and login information.

If you check out as a guest, we may still retain information connected to your order as necessary to fulfill the transaction, provide customer service, prevent fraud, and comply with legal, tax, and accounting requirements.

HOW AND WHY, WE USE YOUR INFORMATION

We use personal information only when we have a valid reason to do so. Depending on your location and the circumstances, our legal bases may include:

Performance of a contract: We process information necessary to accept payment, fulfill and deliver orders, provide customer service, and manage returns, exchanges, or refunds.

Consent: We may rely on your consent to send certain marketing communications, place optional cookies, or conduct certain advertising activities. You may withdraw your consent at any time.

Legitimate interests: We may process information to operate and improve our website, understand customer activity, prevent fraud, secure our services, and support our business, provided those interests are not overridden by your rights.

Legal obligations: We may retain or disclose information when necessary to comply with tax, accounting, consumer-protection, regulatory, or other legal requirements.

We may use your information to:

• Process, fulfill, and deliver orders
• Process payments, returns, exchanges, and refunds
• Create and manage customer accounts
• Send order confirmations and shipping updates
• Respond to questions and customer-service requests
• Personalize and improve your shopping experience
• Maintain, analyze, and improve our website
• Detect and prevent fraud or unauthorized activity
• Send marketing communications when permitted
• Comply with applicable laws and regulations
• Enforce our terms, policies, and agreements

COOKIES AND ANALYTICS

We and our service providers may use cookies, pixels, tags, and similar technologies to operate our website, remember your preferences, understand how visitors use the website, improve performance, and support advertising or marketing activities.

These technologies may collect information about your device, browser, IP address, website activity, product views, cart activity, purchases, and interactions with advertisements or marketing communications.

Some cookies are necessary for essential website functions, including maintaining your shopping cart, processing checkout, preventing fraud, and keeping your account secure. Other cookies may support analytics, personalization, or advertising.

Where required, we will request your consent before placing nonessential cookies on your device. You may manage certain preferences through any cookie controls available on our website or through your browser settings.

Disabling cookies may affect the availability or performance of certain website features.

MARKETING COMMUNICATIONS

If you subscribe to our email list or otherwise agree to receive marketing, we may send you information about products, promotions, launches, and other Fetched news.

You may unsubscribe at any time by selecting the unsubscribe link included in a promotional email or by contacting us at fetcheddesigns@gmail.com.

Unsubscribing from marketing will not prevent us from sending transactional or service-related communications, including order confirmations, shipping notifications, account notices, and responses to customer-service requests.

HOW WE SHARE YOUR INFORMATION

We may share personal information with service providers that help us operate our international ecommerce business. These providers may include:

• WooCommerce and website-hosting providers
• Payment processors and fraud-prevention services
• Warehousing and order-fulfillment partners
• Postal services, couriers, and international shipping providers
• Customs authorities and import-processing providers
• Email and customer-communication platforms
• Analytics and website-performance providers
• Advertising and marketing platforms
• Accountants, attorneys, insurers, and other professional advisers

We provide these parties with information only as reasonably necessary for them to perform services on our behalf or as otherwise permitted by law.

We may also disclose information:

• To comply with laws, regulations, court orders, subpoenas, or other legal processes
• To protect the rights, property, safety, and security of Fetched, our customers, or others
• To investigate or prevent suspected fraud, security incidents, or unlawful activity
• In connection with a merger, financing, restructuring, sale, or transfer of all or part of our business

We do not sell personal information in exchange for money. Certain analytics or advertising activities may nevertheless be considered “selling,” “sharing,” or targeted advertising under some privacy laws. Where required, eligible customers may request to opt out.

INTERNATIONAL ORDERS AND CUSTOMS

For international orders, we may provide personal and order information to shipping carriers, fulfillment providers, customs authorities, and import-processing services.

This information may include your name, shipping address, telephone number, email address, order contents, product descriptions, quantities, and order value.

This information may be used to prepare customs documentation, calculate duties and taxes, detect fraud, process imports, and deliver your order.

Customs authorities and other government agencies in the destination country may retain and use this information according to their own legal requirements.

INTERNATIONAL DATA TRANSFERS

Fetched is based in the United States. If you access our website or place an order from another country, your personal information may be transferred to, stored in, or processed in the United States and other countries where our service providers operate.

Privacy and data-protection laws in these countries may differ from those in your country of residence.

Where required by applicable law, we and our service providers use recognized safeguards for international transfers, such as adequacy decisions, approved contractual protections, or Standard Contractual Clauses.

You may contact us at fetcheddesigns@gmail.com for additional information about safeguards that may apply to your personal information.

DATA RETENTION

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

This may include retaining information to:

• Process and document orders
• Provide customer support
• Maintain account and transaction records
• Handle returns, exchanges, refunds, and disputes
• Prevent fraud and security incidents
• Enforce our agreements
• Meet legal, tax, accounting, and regulatory requirements

Retention periods may vary depending on the type of information, why it was collected, and applicable legal requirements.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it. Certain information may remain in backups or archived records for a limited period after removal from our active systems.

YOUR PRIVACY RIGHTS

Privacy rights vary depending on where you live. Subject to applicable law, you may have the right to:

• Be informed about how your personal information is used
• Request access to personal information held about you
• Request correction of inaccurate or incomplete information
• Request deletion of certain personal information
• Restrict or object to certain processing
• Receive certain information in a portable format
• Withdraw consent when processing is based on consent
• Opt out of certain targeted advertising, sharing, or sales
• Appeal a decision concerning a privacy request
• File a complaint with an applicable data-protection authority
• Receive equal service without unlawful discrimination for exercising your rights

To submit a request, email fetcheddesigns@gmail.com with the subject line “Privacy Request.”

Include your name, email address, country or region, the nature of your request, and information that will help us identify your account or transaction.

We may need to verify your identity before fulfilling a request. We will respond within the period required by applicable law.

Some information may be exempt from a request when we must retain it for legal, security, fraud-prevention, tax, accounting, or transaction-record purposes.

Where permitted, you may authorize another person to submit a request on your behalf. We may request proof of that person’s authority and may need to verify your identity directly.

EEA, UNITED KINGDOM, AND SWITZERLAND

If you live in the European Economic Area, United Kingdom, or Switzerland, you may have rights relating to access, correction, deletion, restriction, objection, portability, and withdrawal of consent.

You have the right to object to processing based on legitimate interests. You may also object at any time to the use of your personal information for direct marketing.

When processing is based on consent, withdrawing consent will not affect the lawfulness of processing performed before the withdrawal.

If you believe your privacy rights have been violated, you may submit a complaint to the data-protection authority in the country where you live or work. We encourage you to contact us first so we may attempt to address your concern.

UNITED STATES PRIVACY RIGHTS

Residents of certain U.S. states may have additional rights concerning their personal information, including rights to access, correct, delete, or obtain a copy of certain information and to opt out of certain targeted advertising, sales, or sharing.

If applicable, you may exercise these rights by emailing fetcheddesigns@gmail.com with the subject line “Privacy Request.”

We will not unlawfully discriminate against you for exercising an applicable privacy right.

SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, payment system, or data-storage method is completely secure. We cannot guarantee the absolute security of information transmitted to or stored through our website.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you believe your account or personal information has been compromised.

CHILDREN’S PRIVACY

Our website and services are intended for a general audience and are not directed to children under 13 years of age.

We do not knowingly collect personal information directly from children under 13. If we learn that we have collected personal information directly from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

A parent or legal guardian who believes a child has provided us with personal information may contact us at fetcheddesigns@gmail.com.

AUTOMATED DECISION-MAKING

We may use automated tools to support fraud detection, payment security, order screening, website personalization, or advertising.

We do not use solely automated decision-making that produces legal or similarly significant effects unless permitted by applicable law and accompanied by any required notice or safeguards.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our business, website, services, technology, or legal obligations.

When we make changes, we will post the revised policy on this page and update the “Last updated” date.

If required by law, we will provide additional notice or request your consent before material changes take effect.

We encourage you to review this page periodically.